Privacy Policy

Connexxione Pty Ltd (“Connexxione”, “we”, “our”, “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) as amended (“Privacy Act”). This policy explains how we handle personal information, including how we collect, use, disclose, store, and secure your information, as well as your rights to access, correct, and request deletion of your data.

1. What is Personal Information and How Do We Collect It?

“Personal Information” is information or an opinion about an individual who is reasonably identifiable. Examples of personal information we may collect include

Name
Telephone numbers
Employment and professional details
Any other data reasonably required to provide our services

We collect personal information in various ways, including:

Direct communications (in person, phone, email)
Through our website, forms, and online interactions (including cookies and analytics)
From publicly available sources
From third parties with your consent or where permitted by law

Where practicable, we will collect personal information directly from you. If information is received from third parties, we will take reasonable steps to notify you of the collection.

2. Why Do We Collect Personal Information?

We collect, hold, use, and disclose personal information for reasons including:

To provide and improve our services
To communicate with you and respond to your enquiries
For marketing, subject to your preferences and consent
To comply with legal obligations
For business operations and administration

3. Sensitive Information

“Sensitive information” (as defined in the Privacy Act, including details about race, religion, health, etc.) will only be collected and used with your explicit consent or as otherwise authorised by law.

4. Disclosure of Personal Information

Your personal information may be disclosed to:

Our employees and contractors, as required for service delivery
Third party service providers (e.g., IT, legal, or marketing services)
Regulatory authorities or government bodies where required by law
Other parties with your consent, or where otherwise permitted by the Privacy Act

We will not disclose your personal information to overseas recipients unless reasonably necessary and with appropriate safeguards in place.

5. Security of Personal Information

Connexxione implements technical and organisational measures to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

Secure data storage (encryption, access controls)
Multi-factor authentication for system access
Timely removal of dormant user accounts
Regular staff training and review of policy compliance

Personal information will be retained as long as needed for business, statutory, or legal reasons. Once no longer required, reasonable steps will be taken to de-identify or securely destroy data, unless legal obligations require retention (e.g., minimum seven years for some records).

6. Your Rights: Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information at any time. Connexxione will respond to all such requests within a reasonable period and may require proof of identity before granting access. A reasonable administrative fee may be charged for access requests.

7. Maintaining Data Quality

We take reasonable steps to ensure your personal information is accurate, current, and complete. Please notify us if your details change or you believe information we hold is inaccurate, so we can update our records.

8. Policy Updates

This policy is subject to change to reflect changes in the law or our business practices. The most current version will always be available on our website.

9. Complaints and Enquiries

If you have questions, concerns, or complaints about how we handle your personal information, please contact us: hello@connexxione.com We will investigate your complaint and endeavour to respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au