Support Packages
You can focus on scaling up your business, knowing we have your back.
Our Lifeline support packages are uniquely designed to provide you with exceptional assistance on time, following the implementation of Dynamics 365 Business Central using our accelerated Rapid Results deployments.
Lifeline Finance
Your safety net, every day.
$1,200 / month
What will you get?
- Unlimited functional support for the entire duration of the support plan.
- 4-hour emergency SLA (production outages, errors preventing invoicing or payments)
- 8-hour non-emergency SLA
- Support with major upgrades (bi-annual waves released in April and October)
- Support to onboard new employees via online training
- Discounted Technical Support Hourly Rate
Lifeline Distribution
Your safety net, every day.
$1,500 / month
What will you get?
- Unlimited functional support for the entire duration of the support plan.
- 4-hour emergency SLA (production outages, errors preventing invoicing or payments)
- 8-hour non-emergency SLA
- Support with major upgrades (bi-annual waves released in April and October)
- Support to onboard new employees via online training
- Discounted Technical Support Hourly Rate
Lifeline Premium
Your safety net, every day.
+$300 / month
What will you get?
- 2-hour emergency SLA (production outages, errors preventing invoicing or payments)
- 6-hour non-emergency SLA
- Proactive advisory for each wave update
- Refresh training after each major update (bi-annual) to ensure your product knowledge is always up to date.
* Lifeline Premium package can be added on top of any other support packages.